24-Hour Refund Policy

We stand behind our service and want you to feel confident when subscribing to SkillUp Hub. That's why we offer a 24-hour refund period.

Refund Eligibility

To be eligible for a refund:

• Your refund request must be made within 24 hours of your payment
• You must email us at info@tasflex.co.ke with your payment details
• Refund requests must come from the email address associated with your account
• We must be able to verify your payment through our records

Refund Amount

If approved, you will receive a 100% refund of your payment. Refunds are processed back to your original payment method (M-Pesa).

Non-Refundable Situations

Please note that refunds will not be issued in the following situations:

After 24 Hours

• Requests made more than 24 hours after payment
• Subscriptions that have been active for more than 24 hours

Service Usage

• If you've already used our resume writing service (we've performed work)
• If you've accessed and used multiple course links and job listings
• If we've provided substantial personalized assistance

Other Situations

• Duplicate payments (we'll help merge them instead)
• Payments made to incorrect accounts
• Requests from unauthorized third parties

Subscription Cancellation

You can cancel your subscription at any time to prevent future charges:

How to Cancel

• Email us at info@tasflex.co.ke with "Cancel Subscription" in the subject
• Include your name and email address associated with your account
• We'll confirm cancellation within 12 hours

Important Notes About Cancellation

• Cancellation stops future charges but is not a refund request
• You'll continue to have access until the end of your current billing period
• To request a refund, you must follow the refund process above
• We don't provide pro-rated refunds for partial months

Technical Issues & Support

Before requesting a refund for technical issues, please contact our support team:

Common Issues We Can Fix

• Access problems to courses or job listings
• Account login issues
• Payment processing errors
• Website functionality problems

Our Support Promise

• We respond to support emails within 24-48 hours
• We'll work diligently to resolve any technical issues
• If we can't resolve your issue, we'll honor a refund even outside the 24-hour window

Email: info@tasflex.co.ke
Response Time: 24-48 hours
Support Hours: Monday-Friday, 9 AM - 5 PM EAT

M-Pesa Refund Information

Since we primarily use M-Pesa for payments in Kenya, here's specific information about M-Pesa refunds:

Processing Time

• M-Pesa refunds typically take 24-48 hours to process
• The refund will appear in your M-Pesa account statement
• You'll receive an SMS confirmation from M-Pesa

Transaction Fees

• We cover all M-Pesa transaction fees for refunds
• You'll receive the full amount you paid
• No deductions will be made from your refund

If You Don't Receive Your Refund

1. Wait 48 hours from when we confirmed processing
2. Check your M-Pesa statement for the transaction
3. If still not received, email us with "M-Pesa Refund Issue" in the subject
4. We'll provide you with the transaction reference number
5. You can contact M-Pesa support with the reference number if needed

Policy Updates

We may update this refund policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Notification of Changes

• We will notify subscribers of significant changes via email
• Changes will be effective immediately upon posting
• Continued use of our service after changes constitutes acceptance

Governing Law

This refund policy is governed by and construed in accordance with the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Nairobi, Kenya.