Privacy Policy
This Privacy Policy explains how SkillUp Hub (operated by Tasflex Limited) collects, uses, discloses, and safeguards your information when you use our Service.
Our Privacy Commitment
We are committed to protecting your privacy. We collect minimal data necessary to provide our services and never sell your personal information to third parties.
1. Information We Collect
1.1 Information You Provide
| Data Type | Purpose | Required |
|---|---|---|
| Name & Email | Account creation, communication | Required |
| Phone Number | M-Pesa payments, account recovery | Required for payment |
| Resume/CV Content | Resume building service | Optional |
| Job Preferences | Personalized job recommendations | Optional |
1.2 Automatically Collected Information
- Log Data: IP address, browser type, pages visited, time spent
- Device Information: Device type, operating system
- Cookies: For session management and preferences
1.3 Payment Information
We use M-Pesa for payments. We only receive confirmation of payment - we do NOT store your M-Pesa PIN, password, or full payment details.
2. How We Use Your Information
- To provide and maintain our Service
- To process your subscription payments
- To create and improve your resume
- To send you job recommendations and updates
- To communicate with you about service changes
- To improve our Service and user experience
- To prevent fraud and ensure security
What We DON'T Do With Your Data
- We do NOT sell your personal data
- We do NOT share your resume with employers without your consent
- We do NOT use your data for unrelated marketing
- We do NOT store sensitive payment information
3. Data Sharing & Disclosure
3.1 Third-Party Services
We use trusted third-party services for:
| Service | Purpose | Data Shared |
|---|---|---|
| Google Analytics | Website analytics | Anonymous usage data |
| M-Pesa | Payment processing | Phone number, transaction amount |
| Email Service | Communication | Email address, name |
3.2 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
3.3 Business Transfers
If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data:
- SSL encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Limited access to personal data
- Secure password hashing
Note: While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Data Rights
You have the right to:
5.1 Access & Portability
Request a copy of your personal data in a structured, commonly used format.
5.2 Correction
Update or correct inaccurate or incomplete information.
5.3 Deletion
Request deletion of your personal data, subject to legal requirements.
5.4 Restriction & Objection
Restrict processing or object to certain uses of your data.
5.5 How to Exercise Your Rights
Contact us at info@tasflex.co.ke with your request. We will respond within 30 days.
6. Data Retention
We retain your personal data only for as long as necessary:
- Active Accounts: Retained while your account is active
- Inactive Accounts: Deleted after 2 years of inactivity
- Payment Records: Retained for 7 years for legal compliance
- Resume Data: Deleted upon account deletion
7. Cookies & Tracking
7.1 Cookies We Use
- Essential Cookies: Required for basic functionality
- Preference Cookies: Remember your settings
- Analytics Cookies: Help us improve our Service
7.2 Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may affect Service functionality.
8. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.
9. International Data Transfers
Your information is processed in Kenya. If you access our Service from outside Kenya, please note that your data may be transferred to and maintained on computers located outside of your jurisdiction.
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact our Data Protection Officer:
- Email: info@tasflex.co.ke
- Address: Nairobi, Kenya
- Response Time: 24-48 hours
For data deletion requests or privacy concerns, please email us with "PRIVACY REQUEST" in the subject line.